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Whenever possible, we strive to provide continuity so members can work with a Navigator who is familiar with their healthcare needs and history.

Yes. For members who see multiple providers, Navigators can help coordinate appointments, facilitate communication, and support continuity of care.

Navigators work to help connect members with appropriate providers and available appointment options, helping reduce the stress of finding care, often resulting in sooner appointments.

Yes. Many members use Connected Care to help coordinate care for a spouse, parent, dependents, sibling, or other loved one, with appropriate permissions in place.

Yes. Members managing multiple chronic conditions often find value in having a Navigator help organize appointments, coordinate providers, and ensure follow-up care isn’t overlooked.

Connected Care itself is a navigation and care coordination service. Your Navigator may be able to help identify telehealth options for some services available through your healthcare providers.

Connected Care is not an emergency service. Members should call 911 or seek emergency medical care for urgent or life-threatening situations. Connected Care is available during normal business hours. Navigators will reach out within 1-2 business days responding to requests.

No. Patient Navigators do not provide medical advice, diagnose medical conditions, or replace your healthcare providers. For medical concerns, you should contact your physician or seek appropriate medical care.

Yes. All personal and health information is handled according to applicable privacy and confidentiality requirements.