Quality and Patient Safety
Here for Your Safety
At Emerson Health, quality and patient safety are our highest priorities. As a high-reliability organization, we are committed to continuous improvement—enhancing patient outcomes and ensuring a safe environment for all.
Do you have feedback about your care? Call 978-287-3385 to share compliments, concerns, or suggestions.
Our Team
Our commitment to quality and safety is driven by:
- Quality and Patient Safety Team – Collaborates with hospital leaders, physicians, and staff to enhance care quality and track performance on key measures.
- Patient & Family Advisory Council – Provides insights to improve policies, services, facility design, and the overall patient experience.
Our Commitment
We believe in transparency and openly report our quality and safety outcomes. Emerson Health participates in statewide reporting initiatives, allowing you to access independent assessments of our performance:
Patient Feedback
Your feedback helps us enhance the care we provide.
Emerson Health uses the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey by Press Ganey. Patients receive this survey by mail shortly after discharge, allowing them to share their experiences.
The Joint Commission
Emerson Hospital maintains accreditation from The Joint Commission (TJC) and has earned its Gold Seal of Approval, a nationally recognized symbol of quality and safety.
TJC is an independent, nonprofit organization that sets high standards for hospitals nationwide. It conducts unannounced, in-depth inspections every three years to assess compliance with strict performance measures in patient care, infection prevention, and medication safety.
Why Joint Commission Accreditation Matters
- Ensures continuous improvement – Accreditation drives ongoing enhancements in quality and patient safety.
- Validates our commitment – Meeting TJC’s rigorous standards demonstrates our dedication to excellence.
- Provides transparency – TJC accreditation helps patients make informed healthcare decisions.
Emerson Health’s most recent TJC survey took place in November 2022. Our latest quality and safety report is available on QualityCheck.org.
Awards and Accreditations
Emerson health is proud to have high quality and patient safety scores that reflect our commitment to the best possible patient care.