IT Support Specialist
Schedule:
Full Time
Pay Range:
$20.00 - $22.00 / Hourly
Shift:
Day shift
Hours:
9:30am 6:00pm
I.S. TECHNOLOGY
133 Old Road to Nine Acre Corner
Concord,
MA
01742
About this role
IT Support Specialist
Job Summary
Reporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.
Job Functions
- Receives, logs, triages, repairs and routes support calls.
- Provides end user support and technical issue resolution
- Troubleshoots/repairs personal computer based system access software and security software.
- Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.
- Isolates cable problems at the desktop.
- Customizes personal computer configurations to enhance performance.
- Administration of Intranet, ticketing and other Service Desk support systems
- Setup and configuration of laptops and PCs
- Perform creation of new accounts
- Maintains and supports patient rights to care, privacy, and respect.
- Assists with project execution
- Participates in the on call program and carries a pager.
- Other duties as assigned.
Skills
- Above average communication skills (written and oral).
- Ability to troubleshoot and resolve or escalate computer problems.
- Highly motivated and able to take initiative.
- Ability to interact positively with medical staff under difficult conditions.
- Knowledge of Microsoft operating systems and PC hardware.
Education and Experience
- Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.
- Minimum of one (1) year of experience providing end user desktop support.
Why Emerson
Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.
We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:
- Medical and dental coverage
- Paid time off
- Retirement savings
- Tuition assistance
- Work-life resources
- Free parking on the hospital campus
Benefits are available to both full-time and eligible part-time employees.
Join a team that values compassion, collaboration, and caring for one another every day.
Apply Now
Benefits designed around you
We are a community hospital that values people’s well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.