Compliance Program
At Emerson Health, we are dedicated to maintaining the highest ethical standards in all we do, from patient care to community service. Our Compliance Program ensures that all employees, board members, contractors, volunteers, and medical staff adhere to federal and state regulations, third-party payer policies, and our own ethical and business standards.
Compliance at Emerson
If you have any questions or concerns regarding corporate compliance at Emerson, we encourage you to contact the Emerson Health Compliance Hotline at 800-342-4239. You may leave an anonymous message or request to speak with someone from our compliance department. When leaving a message, please provide sufficient details so that we can properly investigate your concern and follow up with you as needed. Here are some examples of issues that should be reported to the compliance hotline:
- Knowledge of employees working without proper social security numbers and/or working permits
- Inaccurate, incomplete, misleading, inadequately documented or fictitious claims for services
- Tampering with or altering any kind of financial statement
- Including false or misleading information in documents that our organization submits to government authorities or other payers
- Offering or accepting illegal inducements or kickbacks by any of our organization’s employees or contractors
- Security breaches by not adhering to the “Protecting Confidential Information” policy
- Tampering with or inappropriate documentation of a patient medical record
- Inadequate security or diversion of drugs or controlled substances
Emerson Health has a policy of non-retaliation against those who make good-faith reports of compliance concerns. Complaints may be made anonymously and every effort will be made to maintain confidentiality.
Contact Us
- If you have questions or concerns about patient privacy at Emerson, please contact the Emerson Health Privacy Office Hotline at 978-287-3995.
- Questions or concerns about information security at Emerson Health should be directed to the Emerson Health Information Security Officer at 978-287-8810.
- Questions or complaints about a patient’s experience should be directed to the Patient Advocate at 978-287-3385.